Privacy Policy

1. Introduction

Welcome to Pidgin Dictionary ("we", "our", or "us"). We are committed to protecting your personal information and your right to privacy.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website (collectively, the "Service"). Please read this policy carefully. If you disagree with its terms, please discontinue use of the Service.

2. Information We Collect

Information you provide directly:

• Account information: When you register, we collect your name, email address, and password.
• Profile information: Any additional details you add to your profile, such as a display name.
• Support communications: Messages and emails you send to our support team.
• Feedback: Any content you submit through in-app feedback or support ticket forms.

Information collected automatically:

• Usage data: Pages viewed, features used, search queries, and time spent in the app.
• Device information: Device type, operating system version, and app version.
• Log data: IP address, timestamps, and error reports used to diagnose technical issues.

Information we do NOT collect:

• We do not collect your precise GPS location
• We do not access your contacts, camera, or microphone beyond what is required to play audio content
• We do not collect biometric data

3. How We Use Your Information

We use the information we collect to:

• Create and manage your account
• Provide and improve the Pidgin Dictionary service
• Process subscription payments and manage billing
• Send transactional emails (account verification, password reset, subscription confirmations)
• Respond to your support requests and feedback
• Detect and prevent fraud, abuse, or security issues
• Comply with legal obligations
• Analyse usage patterns to improve content and features

We will not use your information for purposes beyond those listed above without first obtaining your consent.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• Service providers: We use trusted third-party services to operate the app, including:
  • Supabase — database and authentication hosting
  • Stripe — payment processing (we never store your full card details)
  • Resend — transactional email delivery
• Legal requirements: If required by law, court order, or government authority.
• Business transfer: If Pidgin Dictionary is acquired or merged, your data may be transferred as part of that transaction. You will be notified in advance.

All third-party providers are contractually required to protect your data and may only use it to perform services on our behalf.

5. Payments & Billing

All payment processing is handled securely by Stripe, a certified PCI-DSS compliant payment processor. We do not store your full credit card number, CVV, or other sensitive payment details on our servers.

When you subscribe, Stripe stores a secure token representing your payment method. We store only your Stripe Customer ID and subscription status in our database.

For more information on how Stripe handles your data, visit stripe.com/privacy.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service.

If you request account deletion, we will delete your personal data within 30 days, except where we are required to retain it for legal, tax, or fraud prevention purposes (typically up to 7 years for financial records as required by applicable law).

Anonymised or aggregated usage data may be retained indefinitely as it cannot identify you personally.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request that we correct inaccurate or incomplete data
• Deletion: Request deletion of your personal data ("right to be forgotten")
• Portability: Request your data in a machine-readable format
• Objection: Object to certain types of processing, including marketing
• Withdrawal of consent: Withdraw consent where processing is based on consent

To exercise any of these rights, contact us at support@pidgindictionary.com. We will respond within 30 days.

8. Children's Privacy

Pidgin Dictionary is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at support@pidgindictionary.com and we will delete that information promptly.

9. Security

We take data security seriously and implement industry-standard measures to protect your information, including:

• Encrypted data transmission using HTTPS/TLS
• Secure authentication via Supabase with hashed passwords
• Row-level security on our database to ensure users can only access their own data
• Regular security reviews of our codebase and infrastructure

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security. We encourage you to use a strong, unique password for your account.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by:

• Updating the "Last Updated" date at the top of this page
• Sending an email notification to your registered email address
• Displaying a notice within the app

Your continued use of the Service after changes become effective constitutes your acceptance of the revised policy. We encourage you to review this page periodically.