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Contact Support
Can't find what you need? Our team usually responds within 24–48 hours.
📧 support@pidgindictionary.comResponse time: Monday – Friday, within 24–48 hours
Frequently Asked Questions
Account & Login
How do I create an account?
Download the Pidgin Dictionary app, open it, and tap Sign Up on the welcome screen. Enter your name, email address, and a password. You will receive a verification email — click the link in that email to activate your account.
I forgot my password. How do I reset it?
On the login screen, tap Forgot Password. Enter your registered email address and we will send you a password reset link. Check your spam folder if you do not see it within a few minutes.
How do I update my profile information?
Open the app and go to your Profile tab. Tap Edit Profile to update your name, email, or other personal details. Tap Save when done.
How do I delete my account?
To request account deletion, email us at support@pidgindictionary.com with the subject line "Account Deletion Request" and include the email address linked to your account. We will process your request within 7 business days.
Subscription & Billing
How do I subscribe to a Premium plan?
Open the app and navigate to the Subscription screen (found in your Profile or the main menu). Choose a plan that suits you and follow the payment steps. Your subscription activates immediately after successful payment.
How do I cancel my subscription?
Subscriptions are managed through the platform you used to subscribe:
You will continue to have access until the end of your current billing period.
iPhone / iPad: Go to Settings → tap your Apple ID → Subscriptions → Pidgin Dictionary → Cancel Subscription.
Android: Open the Play Store → tap your profile icon → Payments & subscriptions → Subscriptions → Pidgin Dictionary → Cancel.
Can I get a refund?
Refunds are handled by the platform you purchased through:
For other billing issues, contact us at support@pidgindictionary.com.
Apple App Store: Visit reportaproblem.apple.com and follow Apple's refund process.
Google Play: Open the Play Store → Order history → tap the order → Request a refund.
My subscription is active but I still see free content only. What do I do?
Try the following steps in order:
- Log out of the app and log back in
- Close and reopen the app completely
- Check your internet connection
- If the issue persists, email us with your account email and we will verify your subscription status manually
App Issues
The app is not loading or shows a blank screen.
- Close the app completely and reopen it
- Check your internet connection
- Restart your phone
- Uninstall and reinstall the app (your account data is saved in the cloud)
- If none of the above works, contact us with your device model and OS version
Audio pronunciations are not playing.
Check that your phone is not on silent mode and that the app has permission to use audio. On iPhone, check Settings → Pidgin Dictionary → allow audio. On Android, check App Settings → Permissions → Microphone/Media. Also ensure you have a stable internet connection as audio is streamed.
Which devices and operating systems are supported?
Pidgin Dictionary supports:
iOS: iPhone and iPad running iOS 13 or later.
Android: Devices running Android 6.0 (Marshmallow) or later.
Content & Features
How do I suggest a new word or correct an error?
We welcome community input! Email support@pidgindictionary.com with the subject line "Word Suggestion" or "Content Correction" and include the word, suggested definition, and any context. Our editorial team reviews all submissions.
How often is new content added?
We regularly add new words, proverbs, and audio pronunciations. Premium subscribers get access to all new content as soon as it is published.